Frequently Asked Questions

When purchasing jewelry from Prestige Carat, the customer receives a quality certificate, which serves as a warranty card valid for 1 (one) year. Luxellinor Ltd. holds a valid license—Registration Certificate No. *******, based on Article 13 of the Currency Law, issued by the competent authority, with a description of the authorized activities.This guarantees that all items undergo testing and are marked with a state symbol in a specialized laboratory of the Ministry of Finance, ensuring that the quality of the silver products you receive is of the highest class.

At Prestige Carat, we conduct additional quality tests on all our jewelry to ensure each piece meets the highest standards of craftsmanship and durability. These tests guarantee that every item you purchase is of exceptional quality, offering lasting beauty and reliability.

Prestige Carat offers FREE DELIVERY to a Econt or Speedy office across the country for every order, regardless of the price. All jewelry is sent with the option for review, and payment can be made via cash on delivery or by card directly through the Prestige Carat website."All international shipping is paid by the customer. 

Every customer has 14 days after receiving an item to contact us with any questions or return their order, with the paid amount fully refunded within 2-5 business days.

There is one very important rule that applies to absolutely all jewelry – never use abrasive preparations that injure both the metal and the stones on it. We recommend that jewelry be stored separately in a dry and dark place - for example, placed in a box, but in individual textile bags. Ultrasonic cleaners are ideal for easy jewelry cleaning. without problems and safely!When washing your hands with soap, always remove your ring. Avoid using swimming pools. Chlorine can permanently damage gold jewelry, as a result of contact with this chemical, the jewelry darkens.Be careful with chemicals found in hair sprays, cosmetics and perfumes – they can damage the stones over time. It is very important to know that you should not spray yourself with perfume after wearing a necklace or earrings. Spray yourself with the perfume, wait a little, and only then put on the jewelry.Braided chains are not good to bend strongly. Thus, they can easily be deformed. In hot summer days, it is not recommended to wear gold-plated or silver-plated jewelry. Sweat damages the coating and the jewelry is quite possible to change color. Wear bracelets and rings in warm weather, but when you feel heavy sweating, it is best to remove the jewelry.