Warranty conditions
When purchasing jewelry from www.prestigecarat.store, the customer receives a quality certificate that serves as a warranty card with a term of 1 (one) year.
The guarantee is valid in the following cases:
- Dropping or damage of stone due to improper installation on the metal part of the product.
- Obvious manufacturing defects.
The warranty is not valid in the following cases:
- Mechanical damage resulting from improper use of the product, such as stone breakage, tearing, cracking, or scratching.
- Color alteration of the product due to exposure to mineral water, cosmetics, or cleaning agents.
- Absence of a quality certificate at the time of purchase.
In case you wish to make a complaint or return a piece of jewelry, please contact us in by email info@prestigecarat.store